Frequently Asked Questions
Everything you need to know about your skin health journey.
How do I know which Dermalogica products are right for my skin?
We recommend using our professional 'Face Mapping' digital skin analysis tool or visiting a licensed skin therapist for a personalized consultation to determine your specific skin concerns and goals.
Are Dermalogica products cruelty-free and vegan?
Yes, Dermalogica is recognized as cruelty-free by PETA and Leaping Bunny. The vast majority of our products are vegan, and we are working toward making our entire range 100% vegan.
What is your return policy for opened products?
We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you can return the product—even if used—within 30 days for a full refund or exchange.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. We also offer expedited shipping options at checkout if you need your skincare essentials sooner.
Do your products contain artificial fragrances or colors?
No, all Dermalogica products are formulated without artificial fragrances and colors, as well as paraben-free and gluten-free, to ensure optimal skin health without irritation.
Can I track my order once it has been placed?
Yes, once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.